First Trip has carefully selected its team of drivers in order to offer a tailor-made VTC service. They are committed to providing excellent, personalized service, anticipating the needs of our customers. The First Trip team stands out for its availability, discretion, benevolence, rigor, flexibility and professionalism. They embody and live our values on a daily basis, striving for excellence.
- Professionalism as a matter of course
- Uncompromising adaptability
- Customer satisfaction as a driving force
- Excellence as our signature.
“When I founded First Trip, my aim was to duplicate the service excellence of the most prestigious hotels, so that customers experience a unique moment from the moment they arrive, and throughout their stay.” – Charles Eyraud, Founder First Trip
The entire team is bilingual.
Our drivers have extensive professional experience. Their perfect knowledge of the region enables them to answer all questions, present the must-see places on the Côte d’Azur and suggest exceptional establishments.
First Trip encourages its team to develop their skills. To this end, in-house training is provided to ensure a memorable customer experience. Customer demands are constantly evolving, whether in terms of health, safety or culture. The First Trip team is able to meet its customers’ expectations.
As a fast-growing company on a human scale, First Trip encourages versatility and gives each employee the opportunity to express his or her talents.
Team spirit is very strong at First Trip. Caring is a priority, both within the company and with our customers. In this respect, the customer culture is inherent to our business and lives on through our drivers. Their innate sense of service and attention to detail are two of the most important qualities in our team.
Our team of enthusiasts is federated around shared values, motivated by excellence and driven by the desire to satisfy.
Chauffeurs by vocation, they are committed to offering the best possible experience on every journey.
Familiar with the codes of luxury, they know how to adapt to every type of customer.
With a Master’s degree in Tourism and International Hospitality, Charles also has extensive experience in a number of world-renowned hotels, which has enabled him to develop top-of-the-range customer service. A master of the codes of luxury, he infuses his company with his vision of the customer experience, which must meet the highest standards of excellence.
With a degree in Law and Political Science, Sophie changed her career path at the end of her studies. Born into a family of shopkeepers, she naturally turned to positions as Store Manager for renowned fashion houses. Known and recognized for her sense of customer service, her vision of business and her ability to manage large teams, Sophie has always given priority to developing the skills of her colleagues.
That’s why she ensures that her teams receive the most comprehensive training possible.
Customer relations are of paramount importance to her, which is why Sophie will be able to respond perfectly to all your requests.
CSR is at the heart of our commitments. The team imagines tomorrow with more responsible transport and services. Our aim is to reduce our impact on the environment a little more each year, to change our transport and logistics practices, to give priority to eco-responsible services, and also to safeguard jobs.
It’s a long but necessary process, and one that involves drawing inspiration from those who are changing the world. That’s why we have humbly embarked on this process with the help of various partners.
In the meantime, First Trip is committed to offsetting its carbon emissions with the Good Planet Foundation, a leading player in CSR initiatives.
All our drivers are trained in eco-driving techniques
The entire team recycles consumables wherever possible (ink cartridges, wash water, water bottles, etc.).
Our water bottles are made from cardboard and renewable resources, and the cap and top are made from a material derived from sugar cane, for lower CO2 emissions.
We make a point of increasing digitalization within our company with the ambition of reaching 100% dematerialization by the end of 2024.
Order forms are sent to drivers on their smartphones. We do the same with training materials via the Digital Learning platform.
The paper press is no longer available in the vehicles and has been replaced by a tablet made available to customers.
60% of the First Trip team have permanent contracts and have remained loyal since the company was founded.
All our employees are paid fairly and above the minimum wage.
We make a point of maintaining a caring work environment through an inclusive approach, free from harassment and discrimination. To ensure this, we have drawn up a Diversity and Inclusion Charter, which is shared with the team and signed by all.
We are convinced that training is an essential element in the team’s well-being within the company. It enables employees to enhance their skills and develop across the company, and also ensures that we deliver quality services.
To go further…
We are convinced that small actions can lead to big things if we do them collectively. This is why First Trip aims to diversify its CSR partners and work on new projects specific to the transport sector.